Stepping stones crossing calm water towards a golden sunrise

Supported accommodation & outreach · since 1994

Every journey to independence
begins with the next step.

For three decades we've given young people and adults at risk a real home and the support to thrive — flexible, needs-led and built around the person.

Make a referral See how we work
  • Ofsted-registered
  • ISO 9001 certified
  • Nationwide
  • Family-run

Who we are

A nationwide team helping people live well, independently.

Next Step Care Management (NSCM) was one of the first organisations in the UK to offer a real alternative to residential care — giving people the dignity of their own front door, with the right support beside them. Today we work across the country, providing accommodation and outreach to thousands of young people and adults at risk.

“We don't expect anyone to live anywhere we wouldn't live ourselves.”

30+
years supporting independence
5
regional offices, UK-wide
20+
specialist support pathways
1:1
needs-led, person-centred plans

Our approach

Four steps, one shared destination: independence.

No two journeys look the same. We meet people where they are and walk with them — at their pace — towards a life they choose for themselves.

  1. 01

    Welcome & settle

    A safe, good-quality home with furniture, white goods and the essentials in place — in an area where it feels right to come and go freely.

  2. 02

    Build everyday skills

    Budgeting, cooking, health, hygiene and routines — practical life skills, taught with patience and built into daily living.

  3. 03

    Grow in confidence

    Education, training, work and positive relationships — encouragement to set goals, make good decisions and believe in what's next.

  4. 04

    Step into independence

    The support gently steps back as confidence grows, until independent living isn't a goal any more — it's simply life.

A young green seedling reaching towards warm light

Person-centred, always

Flexible, responsive, built around the person.

Our packages flex to fit real lives — from light-touch outreach to intensive, supervised support. We respond quickly, plan carefully, and review constantly, so the support always matches the moment.

  • Needs-led plans, reviewed as people grow
  • Outreach from a few hours a week to 24/7
  • Skilled, experienced and qualified support workers
  • Joined-up working with social workers and commissioners

Who we support

Specialist support, for complex needs.

Few providers cover this much ground. Whatever the starting point, we tailor the right placement and the right people around it.

16+ & care leavers

Semi-independent and supported accommodation for young people stepping out of care towards adulthood.

Edge of care

Early, preventative support to keep young people safe and stable before situations escalate.

Unaccompanied minors & asylum seekers

Warm, culturally-aware support for young people arriving alone and rebuilding their lives.

Parent & child

Supportive placements that keep families together while parenting skills and confidence grow.

Mental health & adults at risk

Patient, recovery-focused support for adults living with mental ill-health or vulnerability.

Bail support & alternative to custody

Structured accommodation and supervision offering a constructive alternative to custody.

Exploitation & CSE

Safe, trauma-informed support for young people affected by exploitation and sexual exploitation.

And more

Emergency placements, respite for foster carers, appropriate adult, dyslexia screening, animal-assisted therapy and outreach.

A place to call home

Good homes, in the right places.

We provide good-quality accommodation suited to each person — fully furnished, with white goods and essential items ready from day one. We choose locations that are safe, connected and somewhere people are glad to come home to.

Talk to our placements team
A warm, welcoming bedroom with soft purple linen and morning light

Why choose NSCM

Trusted foundations, done properly.

Ofsted-registered

Registered supported accommodation provider — URN 2759504.

ISO 9001 certified

Quality management certified by BSI — consistent, reviewed standards.

ICO-registered

Registered data controller — your information handled lawfully and with care.

Established & independent

A family-run organisation with three decades of frontline experience.

Sustainability committed

A published Climate Emergency Plan and environmental policy.

Safer recruitment

Robust safer-recruitment practice across every part of our team.

Across the country

Local teams, national reach.

Five regional offices mean responsive, on-the-ground support wherever a placement is needed.

Head Office

Katherine House, 11 Wyllyotts Place,
Potters Bar, Hertfordshire EN6 2JD

020 8211 3663

South West

Easton Business Centre,
Felix Road, Bristol BS5 0HE

0117 941 5328

Midlands

Longdon House, St Georges Court,
Telford TF2 7AS

01952 872780

South Coast

Spur Road, Quarry Lane,
Chichester PO19 8FY

01243 696040
A welcoming front door, open to warm light, with a doormat reading welcome

Careers

Do work that changes lives.

Support workers, outreach staff and team leaders — if you're patient, dependable and genuinely care, we'd love to hear from you. We recruit safely and invest in our people.

See how to apply

Ready to take the next step?

Whether you're a local authority, social worker or commissioner making a referral — or someone looking for support — our team is ready to help.

Call our team Make a referral by email